Cancellation Policy

To return for a full refund, you have 30 days if purchased online, provided it is in the original unworn condition and in its original packaging. After this time we can offer an exchange if your watch hasn’t been worn.

By "original unworn condition" we mean that the leather strap cannot have been fastened, not even once. The leather is permanently marked if the strap is fastened and this means that we must replace the strap before we can retail the watch (so we will deduct the cost of a replacement strap from your refund).

If you have bought your watch in-store, we can offer an exchange or store credit only (this is because you’ve seen the watch in person and had the opportunity to try it on). If you're buying the watch as a gift, please let us know and we will add a note to your order.

Personalised case back engraving is non-refundable - you can still return or exchange your watch, but the engraving price will be deducted from the refund or exchange value.

We recommend checking the measurements of our t-shirts on our size guide before placing your order, you can also check them here

If your t-shirt is faulty, we can offer an exchange or a refund. In this circumstance, please email us within 30 days of placing your order, with a photograph of the problem, as well as your order number.

We do not cover return shipping costs for unwanted items from outside the UK.

We will ensure that you receive your refund within one week of receiving the returned watch back from you. Before returning your watch please send an email to info@mrjoneswatches.com to notify us of your intention.

Your statutory rights are not affected.

Return your watch for an exchange 

We are happy to exchange unworn watches.

Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).

Please email us directly if you think your watch is faulty.

Return your watch for a refund

To return for a full refund, you have 30 days if purchased online. After this time we can offer an exchange if your watch hasn’t been worn.

If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on. Please let us know if you’re purchasing as a gift. 

UK returns

1) Generate your free returns label here.

2) Print it off and stick it to your original packaging.

3) Take it to your local post office. Find your closest here.

(If you no longer have your original packaging, please ensure your watch is securely wrapped in bubble wrap / something similar to protect it in transit).

NB please include a short note describing the issue with the watch and your contact details.

EU and International returns

Please send the watch to this address:

Mr Jones Watches (repairs)
61 Dartmouth Road
London SE23 3HN
United Kingdom

Ensure the watch is securely wrapped in bubble wrap to protect it in transit.

Please include a note stating:

- the reason for the return
- a detailed description of the problem with your watch (if sending for repair)
- your email address and your order number
- remember to include your return delivery address, (so we know where to send the repaired watch)

We recommend you use a tracked service. 

As the UK is no longer in the EU, you will have to fill in a Customs Declaration form (usually a CN22).

Please write in the description field "wristwatch, return for factory repair / refund , no commercial value." 

This is essential otherwise an import duty will be levied which you will be liable for (there is no way for us to reclaim this charge).

Please note: we do not cover shipping costs for unwanted items, returned from outside of the UK. If you are returning a watch that is faulty we may be able to reimburse shipping costs if your watch is within warranty, please contact us ahead of sending in this instance.

General Shipping Information

Shipping guide for watches:

UK: FREE DPD shipping (1-2 working days from dispatch)

UNITED STATES and CANADA: FREE Fedex Priority shipping (2-3 working days from dispatch)

The EU: FREE DHL Express shipping (2-4 working days from dispatch)

We now include all duties and taxes in the price of your watch when you order from The EU. This means, the price you pay when you checkout is the full price and you will not have to pay any extra charges.

Click here to shop our EU website.

REST OF THE WORLD

- £10 Fedex shipping, usually 3-5 working days 

Click here to see the full shipping guide for watches

Please note, if you are outside of The UK or The EU, you may be required to pay import duties and taxes when your watch arrives in your country.

These vary depending on the country you live in, but you should be able to find exact details by researching locally. 

Shipping guide for t-shirts:

All t-shirts are printed and shipped from our workshop in London. This means if you place an order for both a watch and t-shirt(s), they will be shipped together via an express service. Delivery times for these can be found on our shipping guide here.

If you order t-shirt(s) without a watch, it will be shipped via a Royal Mail tracked service which usually takes a little longer. You can see an estimated timescale when you input your address at the checkout.

Limited 12 month warranty

Each watch is covered by a warranty which protects the original owner for a period of 12 months from the date of original purchase. The warranty covers parts and labour for the watch excluding strap and bracelet from any failure as a result of original manufacturing defect. During this period at our discretion the defective watch will be repaired or replaced.

Defects caused by accident, misuse, abuse, neglect or improper service are not covered by this warranty.

Limitation of Incidental or Consequential Damage

Mr Jones Watches is not responsible for incidental or consequential damage of any kind. Our liability is limited to the repair or replacement of a defective watch at our discretion.

Legal Information 

Mr Jones Watches is a division of Mr Jones Design Ltd, Company number: 6528758 registered in England. Registered office: 61 Dartmouth Road, Forest Hill, London SE23 3HN. Producer registration: WEE/EB0360QW; VAT registration no: 882 6260 06

At Mr Jones Design we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time.

This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR).

Mr Jones Design’s Privacy Promise

Mr Jones Design is dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you.

We will never share your personal data to 3rd parties unless required by law and your data is always protected.

You may contact Mr Jones Design at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.

Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.

Your information

When you register on our website to purchase services, we ask for data such as your name, e-mail address, billing address, and contact details. Mr Jones Design keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.

The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract. We share it with nobody, however, it is stored on relevant systems such as cloud systems, Shopify, Active Campaign, Meta, Google Inc. Xero, QuickBooks, TrustPilot, ShipStation, Royal Mail, DPD, DHL and Fedex which are GDPR compliant.

If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit. We store sensitive data for 5 years. Email addresses provided via ActiveCampaign are stored until consent is withdrawn. Information required for tax and legal requirements is held for 7 years as a requirement by law.

We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.

In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is a legitimate interest for the basis of ensuring we are meeting customer needs. We may process the information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.

Mr Jones Design kindly request that you do not supply any other person’s personal data to us unless required by law or you have their explicit consent to do so.

How we use your personal data

All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service.

How we use your personal data is dependent on the legal basis for processing your data.

We are dedicated to using your personal data only for:

1. Processing your orders correctly.

2. Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers.

3. Technical management of our website.

4. Reviewing our systems.

5. Providing you with information about the services we offer.

6. Letting you know about offers and news.

Legal Basis for Processing Data Mr Jones Design’s lawful basis for processing data are:

Consent – customers that consent to sign up for our newsletter. Legal Obligation – tax purposes.

Contract – customers that place an order with Mr Jones Design.

Requesting Your Information

If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.

Under GDPR you have a right to be forgotten, to withdraw your consent, to change the information we hold about you, and to restrict processing. Mr Jones Design is more than happy to comply with this in accordance with the law.

How we protect data

You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet.

We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information. We take every precaution to safeguard your information.

All personal data stored by us is kept on a server in a secure environment. The computer on which work is conducted on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems.

The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.

How you can help us protect your data

Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return.

Also, remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café.

We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us. To see all the information we have about you, and to correct any inaccuracies, please email us at info@mrjoneswatches.com

Changes to the privacy policy

We reserve the right to amend our privacy policy, whilst keeping it within all appropriate legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information always and may notify you of such changes by uploading the revised privacy policy on the Mr Jones Design website.

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Mr Jones Design using cookies for the purposes described below to provide you with a fully efficient shopping experience.

Please note: to make full use of the Mr Jones Design website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.

• Mr Jones Design uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can’t harm your computer.

• The data we collect through these cookies is solely to improve our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Your browser accesses the cookie file only when you visit the website that produced it.

This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Types of cookie:

Session (or Transient) Cookies

Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

Persistent (or permanent) Cookies Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

Sharing with social networks

If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory.

Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

https://policy.pinterest.com/en-gb/privacy-policy

http://www.google.com/intl/en-GB/policies/privacy/

Marketing Material

If you are happy to receive marketing communications by email, you may sign up for our newsletter. This means you will receive marketing updates from us.

We usually send marketing emails once per month, to let you know about new designs, upcoming sales and in-store events.

You may unsubscribe and have the right to be forgotten at any time. We will never spam you or sell your email address to 3rd parties.

Contact Information

Telephone: +44 (0)208 6998327

Email address: info@mrjoneswatches.com

Store address: 53a Neal Street, London WC2H 9PJ United Kingdom  

Business address: 61 Dartmouth Road, London SE23 3HN United Kingdom  

Mr Jones Watches is part of Mr Jones Design Limited. Mr Jones Design Ltd, Company number: 6528758 registered in England. Producer registration: WEE/EB0360QW; VAT registration no: 882 6260 06

Privacy policy last updated: May 2024

Contact Us

It is important for us to know what visitors have to say about our Website. To contact us with your questions or comments please email us at info@MrJonesWatches.com.