Returns and exchanges
We hope you’ll keep your watch forever, but we understand that sometimes things can go wrong.
If you need any help, please reach out to our friendly team here.
Return your watch for an exchange
We are happy to exchange unworn watches.
Fastening the watch will cause damage to the leather. If this is the case, we charge for the watch strap (or we can put the worn strap on the exchanged watch for free).
Please email us directly if you think your watch is faulty.
Return your watch for a refund
To return for a full refund, you have 30 days if purchased online.
After this time we can offer an exchange if your watch hasn’t been worn.
If you purchased your watch in-store, we can offer an exchange or store credit only. This is because you’ve seen the watch in person and had the opportunity to try it on.
Please let us know if you’re purchasing as a gift.
T-shirt returns and exchanges
We recommend checking the measurements of our t-shirts on our size guide before placing your order, you can also check them here
However, if your t-shirt is faulty, we can offer an exchange or a refund. In this circumstance, please email us within 30 days of placing your order, with a photograph of the problem, as well as your order number.
To return other products (such as straps) please email us: info@mrjoneswatches.com to arrange this.
UK returns
1) Generate your free returns label here.
2) Print it off and stick it to your original packaging.
3) Take it to your local post office. Find your closest here.
(If you no longer have your original packaging, please ensure your watch is securely wrapped in bubble wrap / something similar to protect it in transit).
NB please include a short note describing the issue with the watch and your contact details.
EU and International returns
Please send the watch to this address:
Mr Jones Watches (repairs)
61 Dartmouth Road
London SE23 3HN
United Kingdom
Ensure the watch is securely wrapped in bubble wrap to protect it in transit.
Please include a note stating:
- the reason for the return
- a detailed description of the problem with your watch (if sending for repair)
- your email address and your order number
- remember to include your return delivery address, (so we know where to send the repaired watch)
We recommend you use a tracked service.
As the UK is no longer in the EU, you will have to fill in a Customs Declaration form (usually a CN22).
Please write in the description field "wristwatch, return for factory repair / refund, no commercial value."
This is essential otherwise an import duty will be levied which you will be liable for (there is no way for us to reclaim this charge).
Please note: we do not cover shipping costs for unwanted items, returned from outside of the UK. If you are returning a watch that is faulty we may be able to reimburse shipping costs if your watch is within warranty, please contact us ahead of sending in this instance.
