Repairs and Service


Wristwatches are delicate little machines and sometimes things can go wrong.

We pride ourselves on being able to repair any of the watches that we have produced. We maintain an archive of spare parts from all of our watch models.

Overseas repair? Not a problem. We have repaired customers watches from all over the world. 

We usually turn around repairs quickly, so in the unlikely event that you'll need to make use of our repairs service you won't be without your watch for too long.  

12 Month guarantee

All of our watches are covered by a 12 months guarantee from the date of purchase. 

This guarantee covers all functional aspects of the watch. i.e. that it runs correctly and keeps time. 

The guarantee does not cover accidental damage (dropping your watch and cracking the glass), however details of our accidental damage service are below.

Out of warranty service

If your watch develops a problem outside of the 12 month guarantee then we will be happy to repair it for a small charge. 

If you would like a repair quote before returning your watch, please contact us at info@mrjoneswatches.com

Accidental damage

Dropped your watch? Don't worry, we can fix it! 

We can repair or replace all of the components in the watch for a small charge (for parts). Please see details below for instructions to return your watch.  

Returns

To return your watch for a refund / exchange or repair, please send it back to us here:

Mr Jones Design
Unit 1.11 Oxo Tower Wharf
Bargehouse Street
London SE1 9PH
United Kingdom

Ensure the watch is securely wrapped in bubble wrap to protect it in transit.

Please remember to include 

  • A detailed description of the reason for return / fault with the watch
  • Your name, email address and order number 
  • A return address (if applicable)

If you are sending from outside the EU

You will have to fill in a Customs Declaration form (usually a CN22). 

Please write in the description field "wristwatch, return for factory repair, no commercial value." This is essential otherwise an import duty will be levied which you will be liable for (there is no way for us to reclaim this charge).

We recommend sending your watch back on a tracked postal service.

Once we receive the watch back, we’ll keep you updated with the progress of the repair.