We aim to ship all orders on the day they are received (provided the order is received by 2pm GMT). Otherwise we will do our very best to ship the order within one working day. Please note, orders placed over the weekend will be shipped on Mondays. We really want our customers to be happy, so if anything isn't clear, or if you have any questions then please drop us a line at email@example.com. Alternatively you can call us on +44(0)207 401 3636 (10am-6pm GMT).
All orders are sent on a tracked service, a tracking number will be sent via email when the order has been dispatched. All our watches are sent in protective cardboard boxes that fit snugly around the watch packaging and are tough enough to withstand the rigours of the transportation.
Orders from within the UK are shipped using Royal Mail Special Delivery which will require a signature and arrive before 1pm, the following working day.
Orders outside the UK are shipped either by Royal Mail International Signed For or FedEx International Priority. Both services require a signature from the recipient upon delivery, and are fully insured. International Signed For is equivelent to EMS (Enhanced Mail Service) and delivery takes from 3 working days (to the USA delivery is from five working days). These delivery times are a guide based on the Royal Mail terms of service, watches may, in some unusual cases take up to 28 days to arrive. Watches cannot be declared lost until they have been undelivered for over 28 days (at which point we can either refund an order or dispatch a replacement). You can track the progress of your watch using the tracking number (supplied by us once we ship your order) on your domestic postal service carrier's website (look for the section labelled 'Track & Trace").
You can return your Mr Jones Watch within 30 days of ordering it and, provided it is in the original unworn condition and in its original packaging, we will provide you with a full refund for the watch or exchange up to the same value (although the buyer is liable for all postal and packaging charges). By "original unworn condition" we mean that the leather strap cannot have been fastened, not even once. The leather is permanently marked if the strap is fastened and this means that we must replace the strap before we can retail the watch (so we will deduct the cost of a replacement strap from your refund). We will ensure that you receive your refund within one week of receiving the returned watch back from you. Your statutory rights are not affected.
To return your watch for a refund or exchange, please send it back to us here:
Mr Jones Design
Unit 1.11 Oxo Tower Wharf
London SE1 9PH
Checklist for the watch return:
• ensure the watch is securely wrapped in bubble wrap to protect it in transit
• please include a detailed description of the reason for return / fault with the watch
• remember to include your name, email address and return delivery address, so we know where to send the refund / exchange
If you are sending from outside the EU, you will have to fill in a Customs Declaration form (usually a CN22). Please write in the description field "wristwatch, return for factory repair, no commercial value." This is essential otherwise an import duty will be levied which you will be liable for (there is no way for us to reclaim this charge).